settle
Settle reads each message, pulls the Shopify order and the carrier scan, checks your policies, runs the refund or reship, and writes the reply. You approve, or let it send.
Try it: open a case, press Why this reply, then Send.
Settle sorts each message into a queue, and each queue has its own playbook: what to check, what to do in your store, when to stop and ask a person. You set the rules in plain language.
Settle shows its working. Every draft says where its facts came from, in a language you can check, with a version history behind it.
Turn on Why this reply and each sentence is underlined by its source: the Shopify order, the DHL scan, your policy or your house voice.
Drafts go out in German, French, Spanish, Italian or Dutch. Flip to English to check, or schedule for 09:00 their time.
When Settle stops, it says why. Mention a teammate in an internal note and they pick it up in the thread.
One click for the big ones. Refunds above your limit arrive with the reason and the reply already written. Approve and send, and the refund runs on the return scan.
Smarter with every edit. Change a phrase before sending and Settle asks whether to write it your way next time, for one queue or every reply.
The right tone for the moment. Switch a frustrated customer's reply to Empathetic and see exactly which words changed.
Nothing slips between people. Escalated cases stay locked until someone owns them, so two teammates never answer the same angry email.
See what's waiting, what Settle handled on its own and what customers thought of it, across every queue.
Plain questions, answered from live inbox, Shopify and carrier data.
Settle14 open cases. 2 refunds need your approval and 3 cases are escalated. 7 drafts are safe to bulk-send at 90%+.
Start with the approvals: those customers are waiting on money.
Where your customers need help this month.
Replies Autopilot sent without a person.
How customers rated each reply.
Median time from message to answer.
Set the return window, the refund limit and your house voice. Settle shows the exact sentence it reads, and every draft follows it.
Start on approval. When a queue is ready, let Settle send drafts at or above the confidence you choose.
Always escalate. Some cases always go to a person, whatever the confidence.
Refund limits. Settle releases refunds up to your limit; anything above waits for you.
Action guardrails. See every store action before it runs, and which ones need a sign-off.
Words we never use. Ban phrases from every reply, in every language.
Approvals. Big refunds arrive with the reason and the reply already written.
Roles and queues. Route each queue to the right teammate, with unlimited seats.
Activity log. Every reply, refund and policy change, with who did it.
Six languages. English, German, French, Spanish, Italian and Dutch, read and written.
EU data residency. Customer data stays in Frankfurt and is never used to train models.
GDPR ready. Export or delete a customer's data from their case in one step.
Settle reads what the customer needs, checks it against the order and your rules, and picks the action that settles it.
Turn on full auto for one queue at a time, with your own confidence threshold.
Every sentence in a draft is linked to the order, scan or policy it came from.
Schedule replies for 09:00 in the customer's time zone, straight from Send.
Settle remembers how you rephrase its drafts and writes it your way next time.
We're building Settle for independent Shopify stores. Until it launches, the demo at the top of this page shows how it settles a case.